FAQ – Skin Compatibility

I have a skin condition. Can I still use your products?

If you suffer from a skin condition and want to use our products, we recommend that you consult your dermatologist first, to check that they are suitable for what you are specifically suffering from. Our products are dermatologically tested and rated “excellent”, but they have mostly been tested on healthy skin. Occasionally, they are tested on sensitive skin.

A product causes a reaction on my skin. What should I do?

We recommend that you first test it on a sensitive part of your body, for instance, the inside of your elbow. Caution: please do not use our products on irritated or injured skin. Applying facial cleansers such as COCO CLEAR can produce a tingling sensation or slight reddening of the skin. This means that the product’s active ingredients are working. Note: If you experience an unpleasant sensation, please adapt your skin care routine to your skin’s needs. For example, you could reduce the treatment time. The composition of our products is 100% safe. They have been tested for compatibility and are compliant with EU regulations. In addition, all of our products have been dermatologically tested on normal skin at an independent German test institute, where they were rated “excellent”. If you should experience any skin irritation like burning or persistent reddening, please rinse off the product immediately. In extreme case, consult your doctor to diagnose any possible intolerance or allergy.

Which perfume do you use in your formulas?

All our aromas are carefully selected and based on natural essential oils. Should you suffer from a perfume allergy, you will find detailed information about perfume allergens at the end of the products’ ingredients lists, as well as on the relevant product pages of our website.
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